A guest writes at 11 pm, in Spanish, on WhatsApp. Who answers — and would you even know?
GuestTrack puts every guest conversation in one console, lets an AI concierge answer from your hotel's own knowledge base, and hands the rest to the right person in Telegram — with a record of who accepted and when.
- 60-day free trial
- Runs entirely on your phone, inside Telegram
- WhatsApp fees paid to Meta directly
Reception
La recepción está cerrada ahora; el equipo podrá aclarar detalles cuando abra en 6 h 59 min.
Guest wrote in Spanish — your team reads it in English. The original is one click away.
At 11 pm the AI answers from your knowledge base — and says honestly when reception opens.
One click and a person takes over.
| Event | Service / Maintenance |
| Visitor | A/C technician · CoolAir |
| Repeat visit | #11 |
| Purpose | A/C maintenance |
GuestTrack at a glance
- Official WhatsApp Business API — the number and the history belong to your hotel, not to a staff phone.
- AI concierge answers only from your knowledge base, marks every reply as AI, and hands over when it isn't sure.
- Your team works in Telegram, Matrix or MAX — each person in their own language: English, Spanish, Russian or German.
- 60 days free · pay only for the modules you use · AI usage billed as used, on a separate line.
Your front desk, covered at every hour
It answers what it knows. It calls a person for the rest.
The concierge quotes the price from your knowledge base and never promises what it can't — then passes the booking to your team. Your colleague replies in the same thread, and one click hands the chat back to the AI.
Nobody waits in silence at night
When reception is closed, the guest gets an answer from your knowledge base plus an honest line: when reception opens, in hours — not a range the guest has to convert to your time zone. The shift and their manager see that a guest is waiting. It works even with the AI switched off.
Know who is on your property — right now and on any date
Security registers contractors and day guests at the gate; the responsible person accepts the arrival in Telegram. You see who is on site now, who came on any date, and how visits split between service, restaurant, spa and day passes. The visitor register and the unwanted-visitors list export to PDF in one tap.
- Arrival card with Accept / Can't for the responsible person
- Repeat visits, companions and car plate on record
- Unwanted list: blocked at the gate, with a PDF register
Checks that can't be "forgotten"
A check on a schedule — for example, the stand where staff leave their phones during a shift. The employee sends a photo, the AI counts and compares, and a missed check goes to the manager automatically.
Phone stand · 09:02
Phones on the stand: 17
Didn't hand in a phone: 3
Report per employee is one tap away.
Hotel knowledge base
Upload documents about your hotel: services, prices, add-ons, check-in times, Wi-Fi, restaurant, house rules. Free form is fine — AI will organize it.
Your AI learns from the documents you already have
Upload your hotel guide or price list as it is. The AI sorts it into facts, answers and paid services, shows what guests ask that isn't covered yet, and follows short notes like "pool closed until 2 pm" right away.
- Stays silent while a staff member is in the conversation
- At night answers only what the knowledge base covers
- Every evening: the questions it couldn't answer, word for word
Know what happened today — without reading every chat
Every evening the AI reads your staff work groups and sends one message: what came up, by department, and what still needs attention — each point linked to the original message. Other reports arrive the same way.
- Daily summary of staff work groups
- Payment links: sent vs. paid
- Visitor log: who is on site right now
- Photo checks with AI verification
All of it arrives on your phone, wherever you are.
Daily summary · Sep 21
Guest amenities
- Gym closed for the day for fumigation. ↗
Front desk — SPA vouchers
- Extra SPA vouchers requested from the supplier not received yet. ↗1 ↗2
Needs attention
- Follow up on the missing SPA vouchers. ↗
- Fix room allocation so blocked rooms aren't assigned. ↗
Your whole hotel fits in Telegram
Guest chats, reports and settings open right inside Telegram on your phone — no app to install, no need for a laptop. Your front desk can still work from a browser at the desk.
Every guest chatWhatsApp, website, Telegram, MAX
Your numbersStaff, visitors, billing at a glance
Full controlChannels, AI and modules are switches
Start with the inbox. Switch on the rest when you need it.
Every module is a switch in your settings. You pay only for what is on.
60 days free. Then pay only for what you use.
Modules billed monthly · AI usage billed as used, on a separate line · WhatsApp message fees go to Meta directly.
Two ways to start
Set up your hotel yourself in Telegram — the bot creates your hotel's workspace in about two minutes, no tokens or setup help needed. Or ask us for a demo on WhatsApp first.
Telegram: @ResortTrackBot · WhatsApp: +1 617 861 4510